THE SWIFT ONLINE SUPPORT
DESMA SmartLine raises the machine and plant uptime by reducing production downtimes significantly. At the same time, SmartLine contributes to increase efficiency and productivity as well as value creation. In case of a technical problem, the corresponding circuit diagrams of the machine can be exchanged digitally via the DESMA Conference Center. As a result, travel times and salaries for service technicians can be saved for example. Furthermore it is possible to arrange for an online technician to perform current software updates directly via the DESMA Service Cockpit.
Take full advantage of SmartLine
- Easy and quick triggering of a service request on the machine, on the Customer Cockpit or via SmartApp.
- Authorized DESMA contacts available from Monday to Friday from 7.30 am to 10.00 pm.
- Audio, video or chat conference with DESMA online technicians.
- Minimized downtimes due to short response times in case of failure.
- Guaranteed data security by TÜViT certification.