THE COMPREHENSIVE SERVICE PACKAGE
DESMA SmartConnect includes the products SmartLine, SmartShop and SmartPage – and thus provides a comprehensive package of services for online support, procurement of replacement parts and management of machine documents. SmartConnect networks DESMA machines with the DESMA Control Center and thus creates completely new possibilities of optimizing productivity. Our customer can access to the interactive DESMA support range due to the extensive availability and usage of information.
Our customers additionally benefit from a faster and structured communication as well as from an independent inhouse trouble-shooting, if required.
- Triggering of an internal service request.
- Reduction of production downtimes by means of faster troubleshooting and minimization of searches for machine documents.
- Reduction of expenses for service technicians.
- Improvement of machine uptime due to timely maintenance: with automatic proposals on need for parts and on maintenance implementation as well as simplified ordering processes.